At SMP Estore, we are committed to offering a curated selection of premium electronic equipment, backed by impeccable customer service, seamless user experience, and a focus on delivering genuine, high-quality products to our valued customers.
Our website features detailed product descriptions, specifications, and user reviews. Additionally, our customer service team is always available to provide expert guidance and recommendations tailored to your requirements.
We accept returns and replacements within 6-7 days for eligible products. Items must be unused, in original packaging, and include all accessories. Certain exclusions may apply.
We partner with reputed logistics providers to ensure secure and timely delivery of your orders, offering real-time tracking and prompt updates at every stage of transit.
Our delivery partner will attempt a second delivery. Alternatively, you may reschedule by contacting customer support or the logistics partner directly.
We partner with reputed logistics providers to ensure secure and timely delivery of your orders, offering real-time tracking and prompt updates at every stage of transit.
We always use the fastest mode of Priority transport to deliver the products. We work all the time to get the products delivered to you at the earliest. Even though you are willing to pay extra, we will not be able to deliver any faster than the estimated days mentioned on the website. It is only because some of the process it takes to get the product is beyond our control (For Eg. Custom Clearance, international shipping.)
This is a rare case as we take the utmost care before dispatching the product to the customer. In case you receive a wrong product, you need to inform us immediately, and we will help you get the correct product. Wrong product claim is only considered if you get a completely different product than what was ordered.
In case you receive fewer quantities than what was ordered. Please inform us immediately. We will investigate the issue and reship the missing quantities.
For cash on delivery transactions? we will initiate a bank transfer against the refund amount against the billing details shared by you.This process will be completed within 48 business hours of us receiving the products back and your bank details on My Account and/or email from Register email id. It will take an additional 5-7 business days for the amount to reflect in your account.
The bank details that are required are as follows: Name as on Account Name of the Bank Account Number IFSC Code Order Number
*All free gifts, in original packing as delivered and in unused condition, must be returned along with the Product in case of cancellation of order of the Product with which the free gift(s) is/are given.
Refunds shall be considered for those purchases which are not replaceable but are logged in for Damage / Defective / Different only as per the above-mentioned policy. We can process the refund for replacement only after the products have been received and verified at our warehouse.
The refund will be initiated to the same account from which the payment was made within 48 business hours of us receiving the products back. It may take 7-10 additional business days for the amount to reflect in your account.
Contact our customer support team or log into your account, select the order, and click “Request Return.”
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