Shipping & Delivery Policy

Shipping Policy

At SMP Estore, we prioritize delivering your orders in a timely and efficient manner. Below are the detailed shipping policies to ensure a smooth and transparent shopping experience:

Order Cut-Off Time

• The “Order Cut-Off Time” is the deadline by which orders must be placed to start processing and dispatch on the same day.

• Orders placed after the cut-off time will begin processing on the next business day.

Handling Time

• “Handling Time” refers to the number of business days required to process an order before it is shipped.

• At SMP Estore, our maximum handling time is 1 business day, ensuring fast order dispatch.

Delivery Time Calculation

• Estimated Delivery Days = Handling Time + Transit Time (varies by shipping method).

• Delivery timelines are determined based on the shipping mode selected at checkout and the destination pin code.

Shipping Location

♦ SMP Estore

C-1 WING 7A, Shree Saibaba SRA Sahkari Gruhnirman Santha,

Golibar Road, Nr Hanuman Mandir, Santacruz East, Mumbai, Maharashtra – 400055.

Phone: 9324483035.

Business Hours

• Our business days are Monday to Saturday, from 10:00 AM to 7:00 PM IST.

• Orders placed outside these hours will be processed on the next working day.

Shipping Zones and Rates

We offer domestic delivery across all states and Union Territories in India.

1. Shipping charges are calculated based on the total weight of the cart items and the shipping mode selected.

2. Shipping weight is determined as the higher of actual weight or volumetric weight (calculated as LBH/5000).

Free Surface Express Shipping is available for orders weighing up to 3kg.

Shipping Modes

1. Air Express

• Cut-Off Time: 4:00 PM (11:00 AM for COD orders).

• Eligibility: Available for Tier 1, 2, and 3 cities for orders under 20kg.

• Delivery Time:

  • North Zone: 1-2 days

  • East and West Zones: 2-4 days

  • South Zone: 3-4 days

  • Jammu & Kashmir and North-East Zone: 4-6 days

• Courier Providers: Bluedart Express, DTDC Air, Xpressbees Air, Delhivery Air, TrackOn Air, and others.

2. Surface Express

• Cut-Off Time: 6:00 PM (11:00 AM for COD orders).

• Eligibility: Available for all major cities in India for orders under 50kg.

• Delivery Time:

  • North Zone: 1-3 days

  • East and West Zones: 3-5 days

  • South Zone: 5-7 days

  • Jammu & Kashmir and North-East Zone: 6-8 days

  • Lakshadweep & Andaman and Nicobar Islands: Additional transit days may apply.

• Courier Providers: DTDC Surface, Ekart, TrackOn, Amazon Shipping, Xpressbees Surface, Delhivery, Smatr, and others.

3. Heavy Express

• Cut-Off Time: 3:00 PM.

• Eligibility: Available for orders over 50kg. COD orders may not be accepted.

• Delivery Time:

  • North Zone: 3-5 days

  • East and West Zones: 5-8 days

  • South Zone: 6-9 days

  • Jammu & Kashmir and North-East Zone: 7-10 days

• Courier Providers: VRL, SafeExpress, Gati, and others.

Dispatch & Tracking

• Once your order is dispatched, we will share a waybill tracking number via the registered email address.

• You may also receive SMS updates from the courier service with real-time status.

• Alternatively, you can log in to My Account -> Order -> Track to track your order.

Delivery Verification:
At the time of delivery, the courier service may require verification through:

1. OTP confirmation.

2. Government-issued ID proof.

   Please keep your phone and ID ready for a seamless delivery experience.

Important Notes on Delivery

• “Day 0” refers to the day of dispatch for orders placed before the cut-off time. Orders placed after the cut-off time will begin processing the next business day.

• Delivery dates are estimated and mentioned on the “View Cart” and “Checkout” pages.

Unusual Delays

In rare situations such as strikes, natural calamities, or other unforeseen circumstances, delivery may be delayed. We will promptly notify you in such cases.

For items temporarily out of stock, we will communicate the revised shipping timelines via email or phone.

Support & Assistance

Contact Us

• WhatsApp: 93244-83035.

• Phone: 93244-83035.

• Email: smpestores99@gmail.com.

Alternatively, raise a support ticket via Contact Us. Ensure you provide the following details:

• Contact Details: Email and Phone

• Item Concerned

Our team will address your query and resolve any issues promptly.