Terms & Conditions

SALE TERMS

1. General Information
   SMP Estore, serves as a marketing and distribution platform. Please note that SMP Estore is not a manufacturer of the goods sold on its website.
2. Tax Compliance Certification
   We hereby confirm that the registration certificate under the TNGST Act 1959 is valid on the date of sale of the goods specified in this bill, cash memo, or invoice, and that the sale is made in the regular course of business.
3. Responsibility Disclaimer
   SMP Estore’s responsibility ceases once the goods leave our warehouse. Any damage or loss incurred during transit is the responsibility of the shipping provider or courier.
4. GST Invoice Policy
   All products sold by SMP Estore come with a proper GST invoice. We do not sell products without a GST invoice. If your company requires its GST number on the invoice, please mention it in the designated comment box while placing your order. Additionally, you will need to provide the three pages of your GST certificate for invoice processing.
5. Order Modification and Cancellation Fees

1. • A 2% convenience fee will be deducted if a buyer cancels an order before it is shipped.
   • A 5% fee applies for cancellations made after the order has been shipped.
   • A 3% fee will apply to order modifications after shipping, while no charge applies for modifications made before shipping.
     These charges will be adjusted from the refund amount. Refunds will be initiated only after we receive the returned product in its original condition.

6. Product Scope
   Products sold by SMP Estore are individual components or sub-assemblies of computers unless explicitly stated as a “New PC System.” They do not constitute a complete system by default.
7. Special Usage Disclaimer
   If you intend to use any product in environments or conditions outside normal usage, this must be communicated at the time of purchase. Failure to do so may void the product warranty.
8. Terms Awareness
   Customers are expected to be aware of and agree to these terms. Claims of ignorance of the terms and conditions are not acceptable.
9. Dead on Arrival (DOA) Products
   Buyers must ensure all parts and accessories accompanying the product are intact for DOA claims. Missing items will disqualify the product as a DOA case and will be processed as a standard RMA.
10. Physical Damage and Warranty
    Physical damage, mishandling, or tampering with warranty stickers will void the warranty. Installation of products should be performed by qualified PC hardware engineers to avoid warranty issues.
11. Order Cancellation Rights
    SMP Estore reserves the right to cancel orders due to pricing errors, stock unavailability, or other reasons.
12. Jurisdiction
    Any disputes arising from this sales contract will be subject to the exclusive jurisdiction of the courts located in Maharashtra, India.

WARRANTY & RMA TERMS

1. Carry-In Warranty
   All products sold by SMP Estore are covered by a carry-in warranty. Shipping charges for sending and receiving products for RMA outside of SMP Estore’s policy window must be borne by the buyer.
2. On-Site Warranty Coverage
   On-site warranties are subject to the manufacturer’s coverage area. If the buyer’s location is outside this coverage area, the warranty automatically converts to a carry-in service.
3. Shipping Insurance for RMA
   SMP Estore does not provide insurance for RMA products shipped back to customers. Any transit damage is not our liability.
4. Manufacturer Warranty
   Products with “Direct Warranty” or “Manufacturer Warranty” are serviced directly by the manufacturer. SMP Estore does not hold legal or financial responsibility for warranty claims but can assist buyers in case of issues.
5. Warranty Claim Documentation
   Customers must provide a copy of the SMP Estore invoice when seeking warranty service.
6. Condition of Warranty Claims
   Products must be in good physical condition for warranty claims. Damaged, burnt, or tampered products will be rejected.
7. Warranty Voids
   Any issues caused by mishandling, electrical problems, or improper usage will void the warranty. Products used outside standard conditions are excluded from warranty coverage.
8. Manufacturer Policy Compliance
   Warranty claims are processed per the manufacturer’s policies. Replacement or repair timelines depend on the manufacturer, and SMP Estore is not responsible for delays.
9. Accessories for RMA
   Warranty claims must include all original accessories, manuals, and packaging. Incomplete claims may be rejected.
10. Litigations
    Warranty-related litigations must be directed to the manufacturer or distributor. SMP Estore is not liable for any disputes.
11. Payment Compliance for Warranty
    Warranty services are valid only for fully paid products.
12. RMA Services Revocation
    SMP Estore provides warranty claim assistance as a courtesy and reserves the right to revoke this service without prior notice.

GENERAL TERMS

1. Intellectual Property Protection
   All content on SMP Estore, including text, graphics, and design, is protected by copyright laws. Unauthorized reproduction or exploitation is prohibited.
2. Website Management
   SMP Estore independently manages and updates the website. The content is the exclusive property of .
3. Service Termination Rights
   SMP Estore reserves the right to suspend or cancel services at any time in case of security breaches, technical problems, or other issues.
4. Privacy Policy
   SMP Estore values user privacy and does not share personal information with outside parties without permission. Sensitive data such as passwords and payment details are kept secure.
5. Refusal of Service
   SMP Estore reserves the right to refuse service to anyone at its sole discretion.
6. Payment Policy
   SMP Estore does not accept cash payments above ₹50,000, in compliance with regulatory guidelines.

DISCLAIMER POLICY

SMP Estore and its associates strive to provide accurate and up-to-date information on the website. However, we disclaim liability for errors, losses, or damages caused by the use of this information. Customers are advised to verify critical details with relevant authorities before acting upon any information from our site. SMP Estore is not liable for linked external content or endorsements of such sites.