Refund & Cancellation Policy

At SMP Estore, we aim to provide a seamless shopping experience for our customers. However, we understand that there may be situations where refunds or cancellations are necessary. Below are our policies regarding refunds and cancellations:

7-Day Refund Policy

At SMP Estore, customer satisfaction is our top priority. We aim to ensure you have a smooth, hassle-free shopping experience every time you trust us with your purchase. All products sold on SMP Estore are guaranteed to be brand new and 100% genuine.

However, in the rare event that you receive a product that is ‘Damaged’, ‘Defective’, or ‘Not as Described’, we are here to help:

Refund Eligibility:

1. A refund will be issued only after it is confirmed that the product is indeed damaged, defective, or not as described.
2. To qualify for a refund, the product must be returned to us within 7 days of receipt.

Refund Process:

1. For products received in a damaged or non-working condition, we will process a direct cash refund to your account once the product has been verified and inspected.
2. For other refund cases (e.g., dissatisfaction or incorrect product selection by the customer), we will provide a coupon code equivalent to the product’s value, which can be redeemed for future purchases on SMP Estore.

Please note: The returned product must be in its original condition, including all packaging, manuals, and accessories. Any missing items may lead to the return being rejected or a partial refund being issued.

 Non-returnable product (not all inclusive): The following Products cannot be returned:

•   Discontinued items
•   Special order items
•   Items for which manufacturers will not accept returns
•   Custom configurations of systems
•   Open units, and/or units that require repackaging
•   Units in an unsuitable resale condition
•   Closeout, remanufactured and refurbished Products

Cancellation Policy

At SMP Estore, we offer a flexible cancellation policy to accommodate our customers. However, since many of our products are imported directly upon order, cancellations are subject to the following conditions:

Before Dispatch:

1. If you wish to cancel your order before the product has been dispatched from our supplier, we will issue a 100% refund in the form of a coupon code. This coupon code can be used for any future purchases on SMP Estore.
2. If the import procedure for your order has already begun (usually within 1-48 hours of purchase), we regret that we will not be able to cancel the order.

After Dispatch:

1. Once the product has been dispatched or is in transit, the order cannot be canceled.
2. If the customer refuses to accept the package upon delivery or the courier service is unable to deliver due to non-acceptance, no refund will be issued for such cases.

Cancellation by SMP Estore:

1. SMP Estore reserves the right to cancel orders at any time under circumstances such as:
   • Non-availability of the product.
   • Pricing errors or listing discrepancies.
   • Any other reason preventing us from fulfilling the order.
2. In such cases, customers will receive a 100% refund (either in cash or coupon code).

Important Notes

1. Once the Import Procedure Has Begun:

   • Most products listed on SMP Estore are imported upon order. Once the import procedure has started, cancellations will not be entertained. This typically happens within 1-48 hours of placing the order.

2. Bank Transaction Charges:

   • In the event of a customer-initiated cancellation, a 2% deduction will be applied to the total refund amount to cover bank transaction fees. This applies to both cash refunds and refunds issued as coupon codes.

3. Customer Responsibilities:

   • Ensure you provide accurate delivery details to avoid refusal or non-acceptance of packages. Refusing to accept the package or failure to collect it from the courier will result in the order being considered delivered, and no refund will be processed in such cases.